Refund Policy
At Trend Treasury, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward refund policy to make your experience as seamless as possible.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Return Window: Refund requests must be made within [number of days] days from the date you receive your order.
- Condition of Items: Items must be returned in their original condition, including all packaging, tags, and accessories. They should be unused and undamaged.
- Proof of Purchase: A receipt or proof of purchase is required to process a refund.
2. How to Request a Refund
Contact Us: Email us at mehraan.you@gmail.com to initiate a return request. Please include your order number, a description of the issue, and any relevant photos if applicable.
Return Instructions: We will provide you with return instructions and a return shipping address. Please follow these instructions carefully to ensure your return is processed smoothly.
Ship the Item: Package the item securely and send it to the provided return address. You are responsible for the cost of return shipping unless the item was received damaged or incorrect.
3. Refund Processing
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
- Refund Approval: If the return is approved, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow [number of days] business days for the refund to be processed after we receive the returned item. Depending on your payment method, it may take additional time for the refund to appear in your account.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Final Sale Items: Items marked as "Final Sale" or "Non-Refundable" at the time of purchase.
- Custom or Personalized Items: Products that have been customized or personalized to your specifications.
- Used or Damaged Items: Items that show signs of wear, damage, or use.
5. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
6. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us at mehraan.you@gmail.com. Our customer service team is here to help and ensure a smooth return process.
Thank you for shopping with Trend Treasury. We appreciate your business and look forward to serving you again.
